Privacy Policy

About us

At Aliya Homes, we specialize in building custom homes. We endeavor to create a luxurious feel in your custom home with an eye for detail, focusing on quality throughout the building journey.

We have 15 years of experience in the construction industry, specializing in designing and constructing high-quality, custom homes. Our extensive experience positions us as a leading home builder in Victoria.

With a strong commitment to delivering beyond your expectations, our team closely utilizes top-grade materials and follows your specific design requirements. We are committed to protecting your privacy when you stay with us. This Privacy Policy outlines what information we collect from you, how we use it, and how we protect it.

Why Consider Aliya Homes?

At Aliya Homes, we take the privacy of our customers very seriously. We understand that you trust us to maintain the highest level of confidentiality by providing us with information about you and your family. Therefore, without your consent, we will never share your details with any third parties or use them for marketing purposes.

When you purchase, we may collect personal information such as your name, address, and contact details. This information is collected for the sole purpose of providing you with our services. We may also use this information to conduct any necessary checks to protect ourselves and our customers from fraud.

What Information Do We Collect?

At Aliya Homes, we take your privacy seriously. We’re committed to collecting, using, and disclosing personal information by the Australian Privacy Principles (APPs).

We may collect Personal Information from you directly or from other sources such as public records. This could include:

  • name;
  • date of birth;
  • address;
  • email address;
  • phone number;
  • credit card details;
  • bank account information;
  • tax file number (TFN); and
  • other relevant personal and financial information.

Safeguarding Your Personal Information to Other Parties

At Aliya Homes, we ensure that your details are handled with utmost care and confidentiality. However, in certain circumstances, we may need to share your information with other parties to provide the best service. This section outlines the conditions under which your personal information may be disclosed to third parties.

We may disclose your personal information to: 

  • any regulatory authority to fulfill our legal obligations; 
  • selected partners, agents, or contractors who provide a service to us; and 
  • other companies that are related to Aliya Homes for processing payments. 

When we share your data with any third party,  we will always ensure that the data is stored securely and used only by our instructions. Under the General Data Protection Regulation, you have several rights regarding your personal information. These include:

  • The right to access the personal information we hold about you.
  • The right to request that we delete or correct any inaccurate or incomplete information.
  • The right to withdraw your consent for us to use your personal information.
  • You have the right to complain to your local data protection authority if you believe we have mishandled or misused your personal information.

How Do We Use Your Information?

We use your personal information to provide you with the best possible service. This includes: 

  • Processing and managing orders; 
  • Keeping our customers informed about their order status; 
  • Communicating with our customers via email or telephone; 
  • Administering customer accounts; and 
  • Analyzing data to understand customer needs and preferences better.

We will never use your information for any other purpose or sell or share it with third parties except as necessary to provide you with our services. However, we may use anonymous data about how visitors use our website to improve our service.

How Do We Protect Your Data?

We understand the importance of protecting your data. We’ve implemented a range of security measures to ensure that your information is kept safe and secure at all times:

  • Our website is secured using SSL encryption; 
  • All payments are processed securely by our third-party payment processor; and 
  • Your personal information is stored on secure servers and only accessible by personnel with appropriate access rights.

Cookies & Services:

By using our services, you acknowledge and agree that by this Privacy Assurance, we may collect your Personal Information, including but not limited to IP addresses, device information, and usage data. We may also collect information about the content you view on our websites or read emails from us.

We use cookies to improve user experience when using our services. Cookies are used to save user preferences, store information for our services, and track website visitors’ activity. Your use of cookies indicates that you understand and agree to collect and use your Personal Information as set out in this Privacy Assurance.